TOLL-FREE: 1.855.NYX.ECIG (699.3244)




1. By purchasing from NYX E-CIGS INC. you are agreeing to be 19+ years of age. All orders are shipped with signature and valid government ID required. After we can verify your age (successful delivery of order) you will be exempt from having to sign for packages for subsequent orders. If proof of age cannot be verified, NYX E-CIGS INC. is not responsible for additional fees incurred for packages being returned to sender.

2. We do not offer refunds on the following items for health and safety reasons:

  • Clearomizers, Cartomizers, Atomizers, or any E-Liquids and Disposable Electronic Cigarettes (used or unused).
  • If we receive any of the items listed above it will be discarded and no credit or refund will be issued.
  • Products returned are subject to a 20% restocking fee if original packaging has been opened.

3. Misused, damaged, or broken starter kits or parts will not be refunded.

4. Returned items to NYX E-CIGS INC. will be carefully inspected upon receipt. If there are clear signs of the Return Policy Terms and Conditions being abused, no credit or refund will be given.

5. Shipping costs is not refundable.

6. Warranties and RMA on batteries are 30 days from date of purchase. Original receipt must be presented with no physical damage on the device to quality for warranty.

All returned merchandise must be received in our Markham office within 7-days of the original receiving date. Please make sure you return your order via trackable mail as we do not take any responsibility for undelivered returns. Please contact NYX E-CIGS INC. customer service support if you have any further questions.



Please email, or contact our customer service number at 855-699-3244 for Return Merchandise Form.

Please ship the items back to NYX E-CIGS INC. at the address indicated on the Return Merchandise Form using a trackable shipping method. Shipping costs will be at senders expense, NYX E-CIGS INC. is not responsible for shipping costs incurred for returned merchandise.

Please allow 1-2 weeks for processing depending on when we receive your items at our Toronto office. All refunds will be issued to the original credit card or PayPal account used for the original purchase.

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